Since 1979, Boston Interiors has strived to earn your business by offering only the best products, impeccable style, and unsurpassed customer service. We take great pride in offering our customers beautiful furniture and accessories that have been hand selected to reflect quality, craftsmanship and compelling value. To back that up, all purchases include the manufacturer’s warranty or our one year warranty against defects, whichever is longer.
When you purchase our Deluxe Delivery Service, each and every piece of furniture that leaves our warehouse is prepared, assembled and inspected prior to delivery. In-home service for local delivery areas is included for one year if you purchase our Deluxe Delivery Service. (Note: the In-home warranty service is not available on any delivery to Martha's Vineyard, Nantucket, or any location outside of our Local Delivery Area.) Any claims for damage must be reported at time of delivery; we will ask that you inspect and sign for all items in good condition at delivery.
Items that are picked up at our warehouse will be in the manufacturer’s packaging and may not be assembled. Any claims for damage must be reported within 24 hours of pick up; we are not responsible for damage to products that may occur during transit. Items picked up at our warehouse must be returned to our warehouse for service repair or replacement. We do not offer in-home service for items that were picked up by the customer.
Items that are shipped via UPS or other parcel post shipper will be in the manufacturer’s packaging and may not be assembled. Any claims for shipping damage must be reported to UPS or other parcel post shipper within 24 hours of delivery date. Any claims for manufacturers defect must be reported to Boston Interiors within 24 hours. Email firstname.lastname@example.org or call Customer Service at 781-847-4600.
All warranties cover furniture for normal residential use; Boston Interiors will adhere to all manufacturers’ warranties. We reserve the right to inspect defective items and repair or replace at our discretion.
Ordinary wear and tear, natural characteristics of product and fading are not covered under manufacturer’s warranty; these are considered normal and acceptable. For example, knots or variation in graining of wood, markings on rustic finishes, cushion softening, pilling and fabric or leather shading is normal and is to be expected.
Boston Interiors offers a comprehensive 5-year furniture and rug protection plan that may be purchased separately to cover specific accidents such as food and beverage stains, rips or tears and scratches caused by specific incidents. These claims are handled directly through the protection plan company.
Clearance and floor models are considered final sale and are sold “as is”. They may not be returned or exchanged for any reason.
Weights and Measurements
Due to unavoidable variations in materials and human craftsmanship, there is a minimal, but measurable, difference in weights and measurements from piece to piece.
The stated weights and dimensions on the specification sheet and web site are the manufacturer standards. Each handmade piece will vary slightly from those standard numbers.
Any measurement could be open to interpretation based on the methodology of the person taking the measurements.