Since 1979, Boston Interiors has offered only the best products, impeccable style, and unsurpassed customer service. We take great pride in offering our customers beautiful furniture and accessories that have been selected to reflect quality, craftsmanship and compelling value.

When you purchase our White Glove Delivery Service, every piece of furniture that leaves our warehouse is assembled, prepared, and inspected prior to delivery.

Purchases include the manufacturer's warranty of at least one year against manufacturing defects. The following limitations do apply:

• Warranties only cover furniture for normal residential use.
• Warranties do not apply to any clearance products sold “as is” or final sale, including floor samples or display models. They may not be returned or exchanged for any reason.
• Ordinary wear and tear, natural characteristics of product and fading are not covered under manufacturer’s warranty; these are considered normal and acceptable. For example, knots or variation in graining of wood, markings on rustic finishes, cushion softening, pilling and fabric or leather shading is normal and is to be expected.

For items that are delivered using our White Glove Delivery Service, in-home service for a manufacturer warranty issue during the first year to be provided by Boston Interiors, an authorized third-party technician, or an alternative service partner of the manufacturer depending on availability and type of service required and the terms of the manufacturer's warranty. Replacement parts are provided by the manufacturer under the terms of the manufacturer warranty. Note: In-home service is not available on any delivery to Martha's Vineyard, Nantucket, or any location outside of our Local Delivery Area.

Any claims for damage made during the White Glove Delivery must be reported at time of delivery; we will ask that you inspect and sign for all items in good condition at delivery.

Items that are picked up at our warehouse or store locations may be in the manufacturer’s packaging and may not be assembled. We are not responsible for damage to products that may occur during transit. Items picked up at our warehouse or store locations must be returned to our warehouse or in certain cases, to another authorized location provided by the manufacturer for service, repair or replacement. There is no in-home service for items that were picked up by the customer.

Items that are shipped via UPS or other parcel post shipper will be in the manufacturer’s packaging and may not be assembled. Any claims for shipping damage must be reported to UPS or other parcel post shipper within 24 hours of delivery date. Any claims for manufacturer's defect must be reported to Boston Interiors within 24 hours. Email [email protected] or call Customer Service at 781-847-4600.

Warranties are not transferrable.

Boston Interiors customer service can assist you with any questions about manufacturer warranty coverage and maintenance of your furniture. Customer service can be reached at 1-800-847-1336.

Optional Guardsman 5-Year Protection Plan

Boston Interiors offers a comprehensive Guardsman 5-year furniture and rug protection plan that may be purchased separately to cover accidents such as food and beverage stains, rips or tears and scratches caused by specific incidents. These claims are handled directly through Guardsman, the protection plan company. Guardsman customer service can be reached at 1-800 -516 -0195.

Weights and Measurements

Due to unavoidable variations in materials and human craftsmanship, there is a minimal, but measurable, difference in weights and measurements from piece to piece.

The stated weights and dimensions on the specification sheet and web site are the manufacturer standards. Each handmade piece will vary slightly from those standard numbers.

Any measurement could be open to interpretation based on the methodology of the person taking the measurements.