Policies

Boston Interiors strives to accurately reproduce screen images of fabric and wood samples. However, due to manufacturing variances, limitations of monitor resolution and the variation in natural interior lighting, actual colors may vary from the images you see online. For this reason, it is important to see a sample of the products at your local showroom whenever possible. 

In-Store Purchases

Stock Orders

  • A 50% deposit is required
  • Delivery or pickup must be scheduled within 14 days of available date. Availability will not be guaranteed after 14 days; goods may be reserved on the next incoming shipment
  • Future delivery (after 14 days) may be arranged. These orders are subject to manufacturer availability and may only be reserved for delivery or pickup within 3 months

Special Orders

  • These include items ordered from catalogs or items that vary in fabric, finish or size from those displayed in our showroom
  • A 50% non-refundable deposit is required
  • If financing a special order through the Boston Interiors credit card, a 30% deposit by another form of payment is required
  • Table pads, slipcovers, parts orders, custom pillows and bedding must be paid in full at the time of order. Payment is non-refundable
  • Delivery time varies with each manufacturer and can change due to unforeseen manufacturer’s delays. All lead times are estimates and are not guaranteed
  • Delivery or pickup must be scheduled when the order is available in our warehouse. If this is not done within 30 days of available date, then order will be subject to cancellation and fees as posted

Clearance Orders

  • This includes any limited quantity item as designated by a "clearance" or "floor model" tag
  • All clearance orders are final, no returns, refunds or exchanges are accepted
  • Clearance items are sold in 'as is' condition
  • Clearance ordered require a 50% deposit at time of sale and must be picked up within 3 days or scheduled for next available delivery. Orders not delivered within the time frame are subject to cancellation without refund or credit.

Online Purchases

Stock & Clearance Orders

  • Payment in full is required at the time of purchase
  • Special order items may not be purchased on our website. Please visit a store location to place a special order
  • No coupons, gift cards, store credits or special financing are accepted online at this time. Special offers and promotions are redeemable in-store only and do not apply to online purchases
  • In-store pickup is not available for items purchased online
  • "Expected to arrive" dates for out-of-stock items are an estimate only. Expected to arrive dates are subject to change after you place your order
  • All clearance orders are final, no returns, refunds or exchanges are accepted
  • Clearance items are sold in 'as is' condition

Shop with Confidence

Our price guarantee is simple. We guarantee our price to be the lowest for the identical product and service for 30 days after your delivery date. Once verified, we will match any price from a full service, local stocking retailer within our normal delivery area.

We do not match prices for going out of business sales, closeouts, special purchases, clearance, damaged or floor sample merchandise, membership clubs or online retailers. Price matches made within 30 days of merchandise receipt will be refunded by the method originally paid. Cash payment refunds will be issued as a check that will be mailed within 10 days.


Cancellation Prior to Receipt of Goods:

  • Stock merchandise within 30 days of purchase date: Full refund
  • Stock merchandise after 30 days from purchase date: Full store credit OR refund less 10% of the net sale
  • Special Order merchandise: Store credit less 30% of the net sale. Table pads, slipcovers, parts orders, custom pillows, bedding and special order mattresses/foundations may not be cancelled

Return Policy

We take great pride in the quality of our merchandise. If there's a problem with an item we will work with you to find the perfect piece or simply take it back. Read our Return Policy.

Warranty

All purchases include the manufacturer warranty or our one-year warranty against defects, whichever is longer. In-home service at the original delivery address for local delivery areas is included for one year if you purchased our Deluxe Delivery service. Out of Zone deliveries are not covered by our in-home warrany service. Items picked up at our warehouse must be returned to our warehouse for service inspection, repair or replacement. Warranties are not transferrable. Read our Warranty Policy.

No Fit

If the furniture does not fit through normal access, we offer several options:

  • If possible, our delivery service will quote the additional cost to hoist or arrange a “difficult access” delivery.
  • Stock merchandise may be returned for a full refund or credit to reselect.
  • Special orders may be returned for a store credit less 30% of the net sale.

Cancellation of Scheduled Delivery

There is no fee for canceling delivery more than 48 hours prior to the scheduled delivery date. There is a $50 re-stocking fee for canceling delivery within 48 hours of a scheduled delivery date.

Privacy Policy Overview

We respect your privacy rights and understand the sensitivity to such issues.  From time to time, we make portions of our customer mailing list available to carefully screened companies or partners.  This may include your name and postal address, but never your phone number.  If you prefer that we do not share any information, or you don’t want communication from us, please call 1-800-847-1336 from 8 AM EST – 5 PM EST Monday through Friday or visit bostoninteriors.com/contact_us to be removed from our mailing list.  Please also note, this Privacy Policy is subject to change at any time and the version posted on bostoninteriors.com is the most current & complete. See latest privacy policy here.

Website & Print Errors

Boston Interiors strives to provide accurate and timely information on the website and its print materials. However, in the event merchandise is incorrectly priced or contains incorrect product details or other misinformation, Boston Interiors reserves the right to refuse or cancel any orders, whether or not the order has been confirmed and payment received. If a credit card has been charged for purchases and the order is canceled, Boston Interiors will issue a credit to the credit card account in the amount of the charge.

Coupons & Special Offers

Return or cancellation of items may result in adjustment or loss of original discount.


Simmons Policies

30-Day Simmons Beautyrest Mattress Comfort Trial

At Boston Interiors we know how important a good night's sleep can be so we guarantee comfort satisfaction with the purchase of your Simmons Beautyrest premium mattress.

Normally it can take up to 30 days to adjust to a new sleep surface so for this reason, Boston Interiors offers you a 30-Day Comfort Trial for our Beautyrest Mattresses. If after 30 days you are not satisfied with the comfort of your new Simmons Beautyrest premium mattress, Boston Interiors will give you up to 30 additional days to exchange it.

The following rules will apply:

  • Our 30-Day Comfort Trial is offered on any size Simmons Beautyrest mattress.
  • The 30-Day Comfort Trial and exchange is limited to one time per customer per household.
  • Your returning mattress must be in clean like new condition - no rips, tears or stains.
  • Your mattress exchange must be of equal or greater value. If a mattress of greater value is selected, then you will be responsible to pay for the difference. No refunds or credits will be given if a mattress of lesser value is selected for exchange.
  • Your mattress exchange must be for the same size and will not include exchange of the foundation.
  • A return, disposal & delivery fee of $99 per mattress will be charged for any mattress exchange.
  • The 30-Day Simmons Beautyrest Mattress Comfort Trial is not applicable to clearance or floor model mattresses.
  • This offer may not be combined with other promotional offers, rebates or coupons.
  • This offer is not available for online orders or for mattresses delivered outside of our standard delivery zone.

Free standard bed frame or free delivery on any in-store Simmons premium mattress purchase:

When you purchase a Simmons Beautyrest mattress, you will be eligible to receive your choice of a free standard bed frame or free delivery to locations in our standard delivery zone. This offer may not be combined with other promotional offers, rebates or coupons. This offer not available with online mattress purchases.


Copyright and Trademark Notice

This site is owned and operated by Boston Interiors. Unless otherwise specified, all material appearing on this site, including text, site design, logos, graphics, icons, and images, as well as selection, assembly and arrangement thereof are the sole property of Boston Interiors. Visitors may use the content of this site only for the purpose of reviewing the product lineup and features, finding the Boston Interiors store nearest you, learning about employment opportunities and contacting Boston Interiors. No material from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without written permission from Boston Interiors.