Policies

PRICE GUARANTEE:

Our price guarantee is simple. We guarantee our price to be the lowest for the identical product and service for 30 days from your delivery date. Once verified, we will match any price from a full service, local stocking retailer within our normal delivery area.

We do not match prices for going out of business sales, closeouts, special purchases, clearance, damaged or floor sample merchandise, membership clubs, internet or telephone orders. Price matches made within 30 days of merchandise receipt will be refunded by the method originally paid. No cash refunds. Refund checks will be mailed within 10 days.

STOCK ORDERS:

  • A 50% deposit is required.
  • Delivery or pick-up must be scheduled within 14 days of available date. Availability will not be guaranteed after 14 days; goods may be reserved on the next incoming shipment. 
  • Future delivery (after 14 days) may be arranged. These orders are subject to manufacturer availability and may only be reserved for delivery or pick up within 3 months.

SPECIAL ORDERS:

  • A 50% non-refundable deposit is required.
  • These include items ordered from catalogs or items that vary in fabric, finish, or size from those displayed in our showroom.
  • Table pads, slipcovers, toss pillows and parts orders must be paid in full at the time of order. Payment is not refundable.
  • Delivery time varies with each manufacturer; and can vary due to manufacturer’s delays. All lead times are estimates and are not guaranteed.
  • Delivery or pick up must be scheduled when the order is available in our warehouse. 30 days after available date, orders will be subject to cancellation and fees as posted.

CLEARANCE & CLOSEOUT ORDERS:

  • This includes any limited quantity item as designated by a "clearance" or "closeout" tag..
  • A 50% deposit is required. Clearance and closeout orders are final sale, no returns or cancellations.
  • Orders left unscheduled or not picked up within 7 days will be automatically cancelled without refund or credit.

CANCELLATION POLICY PRIOR TO RECEIPT OF GOODS: STOCK MERCHANDISE

  • Within 30 days of purchase date: Full refund.
  • After 30 days from purchase date: Full store credit OR check or refund less 10% of the net sale.

CANCELLATION POLICY PRIOR TO RECEIPT OF GOODS: SPECIAL ORDER MERCHANDISE

  • If we can cancel the order with the factory: Store credit less 30% of the net sale. Table pads, slipcovers, pillows, special order mattresses and foundations and parts ordered may not be cancelled.
  • If we cannot cancel the order with the factory: Store credit minus 10% of the net sale.

RETURN POLICY: STOCK MERCHANDISE

Full store credit less delivery and pick up charges. Returns must be made within 7 days of receipt of goods and in original condition. Bedding may not be returned unless included in our 30 day comfort trial program.

RETURN POLICY: SPECIAL ORDER MERCHANDISE

Store credit less 30% of the net sale, less delivery and pick up charges. Returns must be made within 7 days of receipt of goods and in original condition. Table pads, slipcovers, toss pillows parts ordered and mattress/foundations may not be returned.

RETURN POLICY: ACCESSORIES

Stock Accessories (includes: Rugs, Lamps, Table Top items, and Wall Art) returned in new condition within 72 hours of the date of purchase may receive full refund.

WARRANTY

All purchases include the factory warranty or our one-year warranty against defects, whichever is longer. If you have a defect or warranty claim, you must return your purchase to the warehouse for repair or replacement. In-home service is free for one year if you purchased our delivery service.

NO FIT

If the furniture does not fit through normal access, we offer several options:
  • If possible, our delivery service will quote the additional cost to hoist or arrange a “difficult access” delivery.
  • Stock merchandise may be returned for a full refund or credit to reselect.
  • Special orders may be returned for a store credit less 30% of the net sale.

CANCELLATION OF SCHEDULED DELIVERY:

There is no fee for canceling delivery more than 48 hours prior to the scheduled delivery date. There is a $50 re-stocking fee for canceling delivery within 48 hours of a scheduled delivery date.

30-DAY SIMMONS MATTRESS COMFORT TRIAL:

At Boston Interiors we know how important a good night's sleep can be so we guarantee comfort satisfaction with the purchase of your Simmons premium mattress.

Normally it can take up to 30 days to adjust to a new sleep surface so for this reason, Boston Interiors offers you a 30-Day Comfort Trial. If after 30 Days you are not satisfied with the comfort of your new Simmons premium mattress, Boston Interiors will give you up to 30 additional days to exchange it.

The following rules will apply:

  • Our 30-Day Comfort Trial is offered on any size Simmons Beauty Rest Classic or World Class mattress.
  • The 30-Day Comfort Trial and exchange is limited to one time per customer.
  • Your returning mattress must be in clean like new condition- no rips, tears or stains.
  • Your mattress exchange must be of equal or greater value. If a mattress of greater value is selected, then you will be responsible to pay for the difference. No refunds or credits will be given if a mattress of lesser value is selected for exchange.
  • Your mattress exchange must be for the same size and will not include exchange of the foundation.
  • A return & delivery fee of $99 will be charged for any mattress exchange.
  • The 30-Day Simmons Mattress Comfort Trial is not applicable to special orders or clearance mattresses.
  • This offer may not be combined with other promotional offers, rebates or coupons.

FREE STANDARD BED FRAME OR FREE DELIVERY ON ANY SIMMONS PREMIUM MATTRESS

When you purchase a Simmons Beautyrest Classic or World Class mattress you will be eligible to receive your choice of a free standard bed frame or free delivery to locations within 50 miles of our Stoughton, Ma. Distribution Center. This offer may not be combined with other promotional offers, rebates or coupons.